Now Hiring for 2020!

We’re committed to finding the best people who can contribute to our positive, safe, and supportive work environment.

Our active tours rely on technical skills to responsibly access a natural world that is inaccessible to most.  While experience is preferred, it’s not required.  We’ll train exceptional individuals who are punctual and professional, dedicated to working outside, and thrive as part of a cohesive team.

All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

CLIENTELE

Juneau, Alaska is the main hub for travelers exploring southeast Alaska.  Our clientele is diverse in ethnicity, body type, language, physical ability, and culture.  While our clients must meet basic physical requirements to join us in the field, our Team is dedicated to facilitating exceptional outdoor adventures for all clients with kindness, consistency and sincerity.

GENERAL REQUIREMENTS

All applicants must be 21 years of age or older and a United States Citizen (or be eligible to work in the US).  Applicants must also possess a valid driver’s license, a driving record free of moving violations in the past 3 years, and the medical certification pertinent to their desired position.  See job descriptions for additional requirements.

Exceptional individuals younger than 21 years of age or without a driver’s license may be considered – please email info@beyondak.com before applying.

Above and Beyond Alaska does not currently sponsor any type of work visa.

AVAILABILITY

Most positions at ABAK require applicants to be available for the full season – April 20, 2020 to September 30, 2020.

Qualified applicants with time limitations may be considered for a handful of short-season positions.  There are a limited number of positions that start in May and run through August.  See individual job descriptions below for more information.

2020 Year Round Positions

Office Administrator

Above and Beyond Alaska (ABAK) is a seeking an exceptional individual to join our year-round office and sales team in Juneau Alaska.  ABAK has been the facilitating outdoor adventure experiences on the ocean and ice for over 15 years and employs 35 seasonal team members from April – September.

The Office Administrator works directly with the Management Team to oversee administrative duties and assist with sales for the leading outdoor adventure tour company in Juneau Alaska.  This year-round position will primarily focus on customer reservations, financial record keeping and procurement, website and social media updates, and customer phone/email/chat correspondence.  The Office Assistant will develop a thorough understanding of all Above and Beyond Alaska products, provide accurate information to our guests, and facilitate a pleasant booking experience.

While this position is primarily based at ABAK’s Main Office, there will be the occasional need to perform duties at other locations.  The Office Assistant reports directly to the Operations Manager.  To Apply, please complete our online application and submit a professional writing sample to info@beyondak.com.

Schedule: Monday-Friday, 800am-500pm, Year Round

Start Date: January 15, 2020

Compensation: Hourly, starting at $18-$20/hour, DOE, plus annual bonus and paid leave after 1 year of employment

Requirements

  • High School Diploma – Associate’s or bachelor’s degree Preferred
  • 2 years of sales, customer service, and/or office experience with a tourism-based business or organization
  • Exceptional grammatical and proof-reading skills
  • Strong Math and Proficient Accounting Skills
  • Superb Written and Verbal Communication skills
  • Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.)
  • Valid Driver’s License and Clean Driving Record for past 5 years

 Preferred Qualifications

  • Proficiency with Fareharbor or other online booking system, Instagram, Facebook, Expensify, and Hi-Task
  • Familiarity with ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
  • Experience using Adobe Photoshop, or other photo editing software
  • Adult/Child First Aid and CPR Certification

Essential Duties and Responsibilities include, but are not limited to, the following:

  • Provide prompt and professional communication with customers via email, phone, and online messages.
  • Develop and utilize a thorough and accurate understanding of all ABAK tours and Reservation Software when corresponding with clients during the reservation process.
  • Utilize cloud-based and hard copy record keeping systems to maintain records of company financials, purchasing, credit card statements, and receipt tracking.
  • Assist Management with monitoring monthly US Forest Service, State of Alaska, and City Borough of Juneau permit use and reporting
  • Manage file storage and audit employee timesheets in accordance with confidentiality guidelines
  • Errands, as needed, such as bank deposits, PO Box, shopping, vehicle maintenance appointments, etc.
  • Maintain clean and professional workplace (office and restroom) by assisting with daily chores
  • Create Engaging Social Media Posts and respond to Online Customer Reviews
  • Special Projects, and Personal Assistant Tasks, as assigned by ownership

2020 Seasonal Positions

Field and Logistics Coordinator

The Field and Logistics Coordinator sets up and maintains all operational zones, manages the kayak rental shop, oversees vehicle and facility maintenance, and collaborates with the Operation Manager in logistical planning. The FLC will develop a comprehensive understanding of all tour timelines and logistics, inventory and condition of equipment in operational zones, and company protocols, including critical incident response. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.

Additionally, the Field and Logistics Coordinator will be able to coordinate incident response in accordance with ABAK CIRP, implement daily schedules, assess and track weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager.

General Duties Include, but are not limited to…

  • Set up and Maintain ABAK Operational Zones and Seasonal Infrastructure in the following locations: Admiralty Island, Mendenhall Lake, Eagle Valley Center, Auke Bay, and The Channel Island State Marine Park
  • Vehicle Fleet Maintenance: develop and implement regular in-house maintenance procedures for 15 company vehicles, schedule regular preventative maintenance with mechanic, address any vehicle issues that arise in a timely manner.
  • Kayak Rental Shop Management: create weekly schedule, maintain daily sales records and bank deposits, train staff in equipment repair and daily operations, coordinate rental and transport logistics, oversee customer correspondence and reservations.
  • Warehouse Facility: oversee warehouse cleaning, building and repair projects, inventory, and warehouse purchasing. • Coordinate daily tour logistics based on sales, available resources, and field conditions.

Experience

(2) years of relevant experience with a guide, outfitter, or tour-based business or organization

All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Requirements: 

  • High School Diploma – Associate’s or bachelor’s degree Preferred
  • Valid Driver’s License with no moving violations in the past 3 years
  • 2 years of relevant experience with guide, outfitter, or other tour-based business or organization
  • Adult/Child First Aid and CPR Certification
  • Must be able to travel in floatplane, motorboat, canoe, and kayak
  • Basic Vehicle Maintenance, handyperson skills, and facility maintenance experience.

Schedule: 40-50 hours per week

Dates: April 1, 2020 – October 15, 2020 (Flexible)

Compensation: Salary, starting at $3200/Month, DOE, plus end of season bonus

Specialist

The Specialist is a multifaceted role within our organization.  Dynamic individuals will prosper in the roll, and rotate between the kayak rental shop, warehouse, and dispatch during a typical workweek.  Specialists facilitate kayak rentals and safety presentations to guests, help guides prepare equipment and food for trips, engage guests, maintain all operational zones, transport guests, fix canoes, kayaks, and equipment, and organize daily logistics.

Our Specialist team is diverse!  Do you love to…..Fix Things? Solve problems? Engage with travelers? Paddle? Build things out of wood? Educate? Learn?  Prepare delicious food?

The Specialist is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team.

General Duties Include, but are not limited to…

  • Kayak Rental Shop: Facilitate kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters.  Learn how to fix kayaks, teach paddling skills, and demonstrate rescue techniques.  Check out: www.juneaukayak.com
  • Warehouse Support: Prepare gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.
  • Dispatch/Logistics: develop daily vehicle schedules, maintain communication with guides in the field, assess weather conditions in all operating zones, organize daily logistics, and solve problems as they develop.

All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Preferred Experience:

(1) Year experience in tour, restaurant, or hospitality business

Required Certifications: Adult/Child CPR and First Aid or higher, Driver’s License (Both Valid Through September 30, 2020)

Training: All Specialist training is “on-the-job” and include kayak skills and rescue technique, gear repair methods, critical incident response, zone and tour familiarization, food preparation,

Compensation: This position starts at $14/hour. A $1/hour raise is available upon successful completion of training.

Bonus: Specialists who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Develop technical outdoor skills, free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Sea Kayak Guide

Sea Kayak guides facilitate paddling and wildlife viewing adventures in the Channel Islands State Marine Park, to the Pack Creek Bear Sanctuary on Admiralty Island, and in Auke Bay.  Our operating areas are remote and often require floatplane or water taxi transportation to access.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.

Sea Kayak Guides demonstrating solid technical skills, judgement, and group management ability will be trained to guide all ABAK kayak tours.

General Duties Include, but are not limited to….

  • Actively contribute to a collaborative team environment in the field and company headquarters.
  • Prepare equipment and food for trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace.
  • Teach effective and safe kayaking skills to novice paddlers, provide accurate natural-history narrative, and maintain awareness of risk, weather, and marine conditions throughout the tour experience.
  • Guide 3.5 – 8 hour sea kayaking tours in remote wilderness locations for up to 8 clients.
  • Must be able to travel on float plane and/or motorboat, and safety transport clients in company vehicles.

Preferred Experience: 

  • (1) year guiding sea kayaking day trips in a wilderness, or semi-wilderness setting
  • Experience working in high-volume tour, restaurant, or hospitality business

Applicants without guiding experience, who are otherwise qualified, must have demonstrated expertise in a relevant outdoor activity (E.g. sea kayaking, hiking, backcountry travel, navigation, etc.).

Required Certifications: Wilderness First Responder or Higher, Drivers License Valid through September 30, 2020

Training: All sea kayak guides are required to participate in paid training at the end of April 2020.  Training includes kayak skills and rescue, coastal theory and navigation, critical incident response, and zone familiarization.

Compensation: This position starts at $14/hour .  $1/hour raise awarded upon successful completion of training program.

Bonus: Specialists who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Kayak Tours: A Taste of Nature: Paddle and Picnic, Paddle with Whales!, Fortress of the Bears, Auke Bay Kayak Adventure, and the Paddle Juneau! Urban Tour.

Glacier Guide

Our glacier tours access the magnificent Mendenhall Glacier by foot or large canoe.  Guides will be trained in specific tours and technical skills that correspond with their ability level and motivation to grow.  Additionally, guides will possess or develop a formidable knowledge of the unique rainforest, glacial ecosystems, and geographical features.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.

General Duties Include, but are not limited to…

  • Actively contribute to a collaborative team environment in the field and company headquarters.
  • Prepare equipment and food for trips, process used gear post-trip, make repairs as needed, and maintain clean warehouse facilities and vehicles.
  • Transport clients in large vans to and from downtown Juneau.
  • Guide 6 – 10 hour technical hiking, glacier trekking, and/or ice climbing tours for up to 7 clients, provide accurate natural history narrative, and manage clients while maintaining awareness of glacier conditions, risk, and weather.

Preferred Experience:

(1) Year guiding hiking, trekking, or climbing day trips in a wilderness, or semi-wilderness setting

Experience working in high-volume tour, restaurant, or hospitality business

Applicants without guiding experience, who are otherwise qualified, must have demonstrated expertise in a relevant outdoor activity (e.g. glacier trekking, technical hiking, canoeing, ice climbing, etc.).

Required Certifications: Wilderness First Responder or higher, Driver’s Licence (Both Valid Through September 30, 2020)

TrainingGlacier Guides must participate in mandatory training at the end of April 2020.  Training includes crevasse rescue, top-rope site management, canoe skills and rescue technique, glacier trekking and spotting, critical incident response, and zone familiarization.

Compensation: This position starts at $14/hour .  $1/hour raise awarded upon successful completion of training program.

Bonus: Specialists who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Glacier Tours: Mendenhall Glacier Trek, Glacier Canoe Paddle & Trek, Glacier Blue Trek and Climb

Boat Captain

Our Boat Captains skipper our 6 passenger, aluminum hulled boats, providing water transport for the Paddle with Whales! Kayak Adventure and assorted water taxi service.  Captains will collaborate with kayak guide/naturalist before and during each tour, and maintain awareness of marine and weather conditions, responsible wildlife viewing, and tour logistics.  Captains must be able to direct and assist with loading/unloading kayaks and gear from boat, and have basic experience in boat maintenance.   Additionally, Captains will communicate directly with Operations Manager on a daily basis to track weather trends and forecasts, and make go/no-go calls.

Our captains embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation.  Captains must be able to participate in an intensive pre-season training program at the end of April.  All applicant’s must hold a valid USCG OUPE/6-Pack Captain’s License and have at least 1 year of full time/seasonal captaining experience.

General Duties Include, but are not limited to…

 

Preferred Experience:

Required Certifications: Valid USCB 6-pack License, Adult/Child First Aid and CPR.

TrainingCaptains must participate in pre-season training starting the end of April 2020.

Compensation: This position starts at $25/hour DOE .

Bonus: Captains who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Tours: Paddle with Whales! Kayak Adventure

Office and Sales Assistant

Our Office and Sales Assistant works directly with our Sales and Marketing Manager and Office Administrator to process reservations and respond to guest inquiries.

  • Develop a comprehensive knowledge of ABAK tours and operational zones to utilize when booking tours, preparing schedules, and making recommendations to prospective clients on the phone, in person, or email/on-line chat.
  • Utilize excellent written and spoken language skills to communicate with current and prospective guests, coworkers, and management team and maintain operational spreadsheets.
  • Maintain safe and clean facilities (warehouse, retail, office, and restrooms) by prioritizing daily tasks, performing regular custodial duties and contributing to a cooperative team environment.

Required Certifications: Adult/Child CPR and First Air, Driver’s License (Both Valid Through September 30, 2020)

Training: All training for this position is “on-the-job” and includes booking software familiarization, guest communication protocols, critical incident response, zone and tour familiarization.

Compensation: This position starts at $14/hour.  A $1/hour raise will be awarded upon successful completion of training.

Bonus: Office and Sales Assistants who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Tour Representative

The first point of contact for clients meeting us in downtown Juneau, Tour Representatives engage clients while awaiting van transportation to our outfitting facility, organize groups and gear information, and connect with cruise line representatives on a daily business.  This position spends most of the day outside – be prepared for rain or shine!

  • Represent Above and Beyond Alaska as the first point of contact for the clients that meet us at the cruise ship docks in downtown Juneau
  • Must enjoy engaging in conversation and working in a fast paced environment while maintaining a positive and professional attitude
  • Dock reps help to foster sales and settle daily accounting with cruise lines, as well as complete other administrative duties as assigned

Required Certifications: Adult/Child CPR and First Air, Driver’s License (Both Valid Through September 30, 2020)

Training: All training for this position is “on-the-job” and includes booking software familiarization, guest communication protocols, critical incident response, zone and tour familiarization.

Compensation: This position starts at $14/hour.  A $1/hour raise will be awarded upon successful completion of training.

Bonus: Office and Sales Assistants who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Ready to Apply?

Please complete and submit the online application.  In order to ensure an expedient process, all fields must be complete for your application to be fully considered.

(Required for Driver or Captain Positions OR
any applicant with driving violation in the past 3 years)

Questions?

Moving to Juneau for a seasonal job could be your next great adventure.  If you have questions that you’d like answered before completing an application, please email us – we’ll get right back to you!

Already applied?  We’ll process your application as quickly as possible and contact eligible applicants.  Feel free to check in with us via email to follow up your application.